Challenge
"We want to change the world in terms of handling customer service."
To match the founders' vision, we built a proficient customer care automation solution that can be used easily by customer care specialists. All along, we were looking to find a balance between optimal tech stack and optimal user experience.
Natural Language Processing
In EbbotAI, companies can train their own chatbot to behave like a customer care rep. It can be triggered by keywords, or it can analyse bigger chunks of text using Natural Language Processing patterns. The company can control the logic behind the scenario and then test it. To build rich conversational experiences we used DialogFlow. This allows users to create their own natural language processing.
Custom AI driven bots
Every company has their own custom bots, pre trained to handle complex scenarios based on the provided training data and user defined knowledge base. To further enhance the usefulness the bot can also call custom coded components to benefit from unmatched integration and compatibility.
Custom components
EbbotAI is built with components that can be customised to accommodate any business needs or business logic. Scenarios meet all the natural language processing requirements and allow a company to insert any kind of input from their clients (e.g. Text, List, Location, Image, File, Buttons, Rating Request, and many others).
